Question 1

What is SolarToken?

Accepted Answer

SolarToken is India's leading solar project tokenization platform that allows fractional ownership of solar energy projects. You can invest small amounts starting at ₹1,000 and earn returns through electricity bill waivers or direct INR payouts.

Question 2

How do I create an account?

Accepted Answer

Simply click on "Log In" and enter your mobile number. We will send you an OTP for verification. Once verified, your account is ready. No lengthy forms or document uploads needed for basic access.

Question 3

Is my investment safe?

Accepted Answer

We only list verified projects from trusted vendors with proper insurance and performance guarantees. However, like any investment, solar projects carry risks including generation variability and vendor performance. Please read the risk disclosures for each project.

Question 4

What is the minimum investment?

Accepted Answer

The minimum investment starts at just ₹1,000 per project. Different projects may have different minimums, typically ranging from ₹1,000 to ₹5,000 depending on the project size and token pricing.

Question 5

How are returns calculated?

Accepted Answer

Returns are calculated based on the actual energy generation of the solar plant and your token ownership percentage. The expected IRR is an estimate based on historical solar performance data and project specifications.

Question 6

Can I invest in multiple projects?

Accepted Answer

Yes! You can diversify your solar portfolio by investing in multiple projects across different locations and vendors. This helps spread risk and potentially improve returns.

Question 7

How do I track my investments?

Accepted Answer

Your personal dashboard shows all your active investments, energy generation data, monthly returns, and portfolio analytics in real-time.

Question 8

How do I receive my returns?

Accepted Answer

You can choose between two modes: (1) Electricity Bill Waiver - your returns are credited against your electricity bill, or (2) INR Payout - direct bank transfer of your returns. You can set your preference in your profile.

Question 9

When do returns start?

Accepted Answer

Returns typically start once the solar project is fully commissioned and begins energy generation. This is usually 3-6 months after the investment period closes, depending on the project timeline.

Question 10

What is the repayment frequency?

Accepted Answer

Returns are calculated and credited monthly based on the energy generation data from the solar plant. You can view detailed monthly breakdowns in your dashboard.

Question 11

Can I change my repayment mode later?

Accepted Answer

Yes, you can change your repayment preference in your profile settings. However, the change will apply from the next billing cycle. Some projects may have restrictions on bill waiver eligibility based on your location and electricity provider.

Question 12

Who installs the solar projects?

Accepted Answer

All solar projects are installed and maintained by our verified 3rd-party vendor partners - experienced solar EPC companies with proven track records. The platform manages the marketplace and agreements between investors and vendors.

Question 13

How are projects verified?

Accepted Answer

Each project undergoes a rigorous vetting process including vendor background checks, technical feasibility studies, financial modeling, and legal documentation review before being listed on the platform.

Question 14

What happens if a project fails?

Accepted Answer

Projects are insured and have performance guarantees from vendors. In case of underperformance, the vendor is contractually obligated to compensate investors. We also maintain an investor protection fund for additional security.

Question 15

What documents do I need?

Accepted Answer

For basic investment, you need a valid mobile number for OTP verification and PAN card for KYC. For bill waiver mode, you also need your electricity consumer number and provider details.

Question 16

How do I contact support?

Accepted Answer

You can reach our support team through the Connect + Support section in your dashboard, or email us at hello@solartoken.in. We typically respond within 24 hours.

Question 17

Can I sell or transfer my tokens?

Accepted Answer

Currently, tokens are held for the project duration. We are working on a secondary marketplace where you can trade tokens with other investors. This feature will be available in a future update.

Frequently Asked Questions